Complaint Details

Status	:	Closed
Complaint No	:	0024201/2014
Category	:	Telecom
Date	:	08-05-2014
Subject Line	:	Wrong Bill Imposed on Me
Complainant	:	Susanta Panigrahi
Address	:	L G Soft India Pvt Ltd,Marathalli
Complainee	:	Reliance Communication
Address	:	Reliance,Bangalore

Complaint Details
My Post Paid Mobile No#9379625685 and bill plan is Rs-599/-.

Today I received the bill and to my surprise I was charged for that 399 PACK for amount of about Rs-400/- and billed amount is Rs-1108/-.

Who is responsible for this erroneous bill?
Today I called customer care for the same.
The guy-Ashwini don’t know English properly and said that the bill can’t be corrected.When I asked to log a ticket she told it is not possible.

Background Behind this problem-
I used to receive SMS “Enjoy unlimited STD calls to reliance @399/Month only”.
I sent for activation through SMS on 4th Apr 2014.
Received a message saying It was activated on 6th Apr.

After I got to know that 399 PACK is nothing but a subset of 599 Plan.
Hence I requested to deactivate on 10th Apr.
I received a SMS saying it will be resolved in 2 days-SR NO#219014947.
After few hours I received a message saying yours request for SR NO#219014947 is processed.
I cross check the same as ZR Communication,Reliance Outlet,Marathalli,Bangalore.Contact Person was GOPI.
He confirmed that it was taken acre.

Request you to check all the recorded voice for the same.

Such a bad customer service and error bill, can’t be expected from a branded organization like Reliance.

Request you to correct the bill by debiting the 399 PACK amount.After that only bill payment will be made by me.
If my problem is not solved by customer care then Nodal officer then I will approach the Consumer Court with all the proof.

I will not entertain this kind of malpractice by Reliance.

NOTE:
1-I requested for activating the 399 PACK then my 599 plan should have deactivated on immediate effect.
399 PACK is subset of 599 plan.
Even with 599 Plan I can make unlimited STD calls to reliance.
What is use of activating 2 plans?

More over check what service I used for this during the period it was in active state i.e 6th Apr to 10th Apr.

2-I requested to deactivate on 10th Apr 2014.
Why it was not taken care although I received the message saying that yours request is processed?
I should be charged only for 6th Apr to 10th Apr 2014.

Replies