Complaint Details

Status	:	Closed
Complaint No	:	0024338/2014
Category	:	Banking
Date	:	12-05-2014
Subject Line	:	Citi Bank Credit Card double charge even after failed transaction email confirmation sent to me.
Complainant	:	Sazeed Parvej
Address	:	Bommanahalli , Mangamana palya
Complainee	:	Citi Bank
Address	:

Complaint Details
I was making booking at hotel.com with citi bank credit card, the transaction failed and a failed email was sent to me so i made the payment again but i was billed twice bank took 9 months to investigate and now telling me to pay both the amount. The point is should i not trust any email communication of payment failure or success which bank sends , how as a consumer going to their customer without this this is breach of trust for a customer who has been with them for 7 years.

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