Complaint Details

Status	:	Closed
Complaint No	:	0024352/2014
Category	:	Consumer Goods
Date	:	14-05-2014
Subject Line	:	deliver defective product & not replace
Complainant	:	CHANDRA PRAKASH GUPTA
Address	:	A-507, DELHI METRO HOUSING COMPLEX, SARITA VIHAR
Complainee	:	SNAPDEAL.COM- Jasper infotech pvt ltd.
Address	:	246, Ist floor, phase-3, okhla industrial area, new delhi

Complaint Details
ORDER ID- 2029793820, dated- 30 April-2014
COMPLAINT NO. 6374491, 3rd May-2014
dear sir,
i want to state in your kind notice that i had ordered magicon mnote mobile (black) on 30 April-2014 and it is delivered on 3rd May-2014 but when i opened the parcel, i found that mobile box seal was broken and after assembled, it was not switched on, means product was defective. i immediately complaint for the product the customer care asked me to send snapshot of defective product and i sent all snaps to customer care on 5th may. But till date snapdeal back-end team not paying attention for resolving the problem and always assuring that "ur complaint is forwarded and our team is working in 48 hour". i have called & e-mailed customer care 8 times but nobody is ready to take responsibility for delay and such a worst service. before this, i had already made 5 orders but every order consist some deficiency, at last i m exhausted and want to replace product urgently with compensation for delay due loss in my personal business. Hope, u will solve the problem with compensation.

Chandra Prakash Gupta
DMRC, New Delhi

Replies