Complaint Details

Status	:	Closed
Complaint No	:	0024364/2014
Category	:	Computers & Accessories
Date	:	14-05-2014
Subject Line	:	Item not delivered and no refund
Complainant	:	Suresh K Mathew
Address	:	AF2-12, Vasanth Nagar, Palarivattom
Complainee	:	dejavu trends
Address	:	24,Apurva Estate,Makhwana Lane, Opp:- Vaman Center, Andheri-Kurla RoadMarol Naka, Andheri (East) Mumbai

Complaint Details
I had ordered "iBall SoundWave 2 Multimedia 2.0 Speaker" through my ICICI debit card from website ''dejavutrends.com'' on 13/03/2014, Order ID:100017484 and it costs Rs. 375.

In the site they had promised to dispatch the item the very same day itself. But its already 2 months now and my product is not even shipped and it's showing 'processing'

When i called no one is answering the call and 2 Customer telephone numbers are out of service. Then i contacted through their mail support system and they are telling me to wait and be patient every time.

Please do something about this.

Thanks and Regards,
Suresh Mathew

Attached screen shot of order, Support mails and domain registrant name and phone numbers.

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