Complaint Details

Status	:	Closed
Complaint No	:	0002662/2012
Category	:	Insurance
Date	:	11-12-2012
Subject Line	:	Firm denies receipt of premium paid in Jan 2011
Complainant	:	Sudhir Babu Tumati
Address	:	3-44-1/A, 5 Lane, NGO Colony
Complainee	:	Max Life Insurance
Address	:

Complaint Details
I signed up for a new insurance policy with Max Life Insurance in Dec 2009 and paid premium for first year. In 2010 Dec, I missed the payment and made the payment in Jan 2011 (Please find my bank statement attached below that shows proof of payment) and also the payment history page screenshot from Max Life Insurance website as well. In 2011 I didn't pay the premium. Now when I contacted then to revive the policy, the firm says I was due 3 years of premium and they never received the premium I paid in Jan 2011 towards year 2010.

After I sent them the screenshot from their website showing the payment history, they tampered my records and removed dates from payment history. Still payment history was shown and there was an online payment made for Rs 16467.88 but date was removed from payment records. I captured both the screenshots, before and after the complaint, and attached below for your reference. They even sent me a statement of premium payments without the latest payment which is clearly shown under my account in their website.

I am more worried now as they may completely tamper my payment history to prove that their argument is right. I will keep monitoring my account and let you know if I notice any further tampered data.

Please use password 'SUDH008102375' to open back account statement. The PDF is original I received from bank which is password protected.

I would like to request you to take a look at this matter and do justice to me.

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