Complaint Details

Status	:	Resolved
Complaint No	:	0002670/2012
Category	:	Consumer Goods
Date	:	12-12-2012
Subject Line	:	WATER PURIFIER NOT SERVING PURPOSE
Complainant	:	RAO WAJAHAT ALI
Address	:	F-56/27, BATLA HOUSE, JAMIA NAGAR
Complainee	:	EUREKA FORBES LIMITED
Address	:	Divisional sales Office: 252A, SANT NAGAR, Above RELIANCE FRESH, EAST OF KAILASH,

Complaint Details
I purchased an RO from EUREKA FORBES and model is "TOTAL ENHANCE" on 19th Feb 2012 and my Cust ID is 1009239884. I bought it for Rs 12,990/-though a direct sales agent NARESH PAL(his ID is 9034123)who after checking my home and location asked me to go for this model as according to him this was the best suited for my place. But unfortunately I have not been able to use it comfortably as COCKROACHES are entering in its body. I have been regularly complaining with customer service since April and engineer has paid multiple visits to my home but is not able to help as the lid of the machine in this particular model is just kept at the top without any compact fixing. Company accepted this that cockroach complaint has come from other customers too and I was asked to wait for a band to be provided which would cover sides of the lid. This band was provided to me after two months followup but even this has not helped. The other models of Eureka Forbes are NOT facing this issue as the lid is tighly screwed to the body. example is "Riviera" model of Eureka Forbes. I have been in regular touch with Service Team in Delhi but they have all along maintained that they can not help beyond sending the engineer to clean the machine. The solution is replacement of the machine with another model having tightly screwed lid. NO ONE FROM COMPANY IS HELPING ME IN THIS. I will run out of my guaratntee period in Feb 2013 and then they will even not listen to me. Please help.

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