Complaint Details

Status	:	Resolved
Complaint No	:	0002675/2012
Category	:	Service Provider
Date	:	13-12-2012
Subject Line	:	Deduction of balance from account with out any reason and not providing service.
Complainant	:	PINKY GOSWAMI
Address	:	C1 SEUJEE APARTMENT
Complainee	:	Reliance Communications
Address	:	A Block, 2nd Floor, Reliance Communications Limited DAKC, Kopar Khairane, Navi Mumbai – 400 710 Fax: 022 303 88005

Complaint Details
I recharged the number 9707848861 last week with Rs/- 1500 (One thousand and five hundred rupees) from the reliance website, which gives me 12 GB of 3g data for 90 days. I have confirmed whether the recharge was successfully done from the customer care and they said the recharge was successful and it was showing in their system.

So far I have only used 1 GB of that data. Yesterday all of my balance was deducted and I am not also being access the internet. I called customer care and they said that the balance was deducted because I used internet. I still have 11 GB data and almost 70 days or more for the validity to expire.

They are also deducting money on a regular basis for unknown reason or mentioning that I have subscribed to some value added package/sms package while I have not.

Please do the needful.

So, this is clearly a mistake. Please refund the amount and also resume the internet service.

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