Complaint Details

Status	:	Closed
Complaint No	:	0002710/2012
Category	:	Consumer Goods
Date	:	19-12-2012
Subject Line	:	Denail to give car five months after booking
Complainant	:	Vikram Singh Nagar
Address	:	184, Village Khichrpur
Complainee	:	Sprint Cars Pvt. Ltd.
Address	:	A5, Kailash Colony, Delhi

Complaint Details
Dear Sir/Madam,

I had booked a car Duster RXL in July 2012 at Renault showroom Sprint Cars Pvt. Ltd., A5, Kailash Colony, Delhi as it was to be gifted in my sister's marriage on 19/01/2012 by depositing Rs. 50000 at the showroom. I got a call from the showroom on 17/12/2012 that I make the remaining payment for the car so that they can give me the car before the end of December 2012 or otherwise I will have to take the car at revised rates in January which have been increased by more than one lac rupees. So I went to the showroom today on 19/12/12 to make the remaining payment for the car when I reached the the showroom staff told me that Mr. Manish Arora who had called me was not available today so they told me to give the cheque to Mr. Pankaj Malik, manager of the showroom but Mr. Malik told me that booked model will not be available till the end of December and you will have to take the car at revised rate in January. Then why had Mr. Manish Arora called me to make the remaining payment for the car and take the delivery of the car in December when it was not available in December. I then visited the Patparganj showroom of the Renault who told me that car is readily available but at revised rate as I had no booking in that showroom. How can they have cars available at the new rate but no cars are available to the customers who have made booking more than five months back these are the tactics being used by the showroom and the company Renault. They call the customer to the showroom to say that booked model is not available and take a more expensive model so that they can earn more from the customers. They had received a large number of bookings for the car to convert all the bookings into sales they increased the price for the car by almost one lac rupees and said that people who have made any booking before September would get the car at the old rate so this makes the customer feel that he is getting the car at Rs. One Lac discount in comparison to the new customer and add to that they had promised at the time of booking that there would be no deductions on booking amount if in event of cancellation of the booking so this made a large number of people to book the said car and the policy later employed meant that bookings were converted into sales. Is this correct to make a fool out of your customer and make him believe that he is a winner and in process realising your sale targets. Doesn't these tactics give a smell of cheating and malicious intentions to the customer. Are these policies being employed by Renault fair business policy? They are creating a false hype among the mind of customers who is made to believe that car is a hot property and he is getting it at an discount so why not buy an expensive model as cheaper version is not available and if that person is under an obligation such as marriage or anything like that he would have no choice left. If Renault are not being able to make enough cars their showrooms should not be committing to customers. More than five months have passed since the booking of the car which is a long enough period to communicate to the customer that they are not making enough cars so that customer can make alternative arrangement.
Lastly I only request the authorities to take stern action against the company and the showroom so that other customers do not suffer at their hands.
Thanks & Regards
Vikram Singh Nagar
Mob. 9540495050

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