Complaint Details

Status	:	Closed
Complaint No	:	0002715/2012
Category	:	Service Provider
Date	:	20-12-2012
Subject Line	:	Internet plans not changed but charged more.
Complainant	:	Yash Londhe
Address	:	1/16 VKBldg No1
Complainee	:	Hathway
Address	:	Plot No9, Noor Mahal, Gnrd Floor, Tardeo

Complaint Details
Hathway, I would say, is the worst internet service provider ever. But before I discontinue this service I would like to file a complaint against them. I wanted to get my plan changed to a better one (more charge than my existing one). I went to the Hathway office (at the address mentioned) and they "assured" me - "dont worry, we will take care of it". And they really "didnt worry to take care". I still have the old plan with my extra money lost. After several phone calls and emails (with their internal server down more than not), I got a reply that you did not mention in a comment that you want a plan change. Where would they want a comment? On a Facebook, eh? Also they asked me to go to the office again, with the same "assurance" you see.
Please kindly escalate this matter. This is not the first time i have had this experience with a "shameful company". Expect your prompt action into the matter.

Replies