Complaint Details

Status	:	Closed
Complaint No	:	0002798/2013
Category	:	Telecom
Date	:	03-01-2013
Subject Line	:	I am having Reliance wireless land line with LG Electronics instrument Model No.LSI-110, given by Reliance Communications. At present its battery get
Complainant	:	Aroon Desai
Address	:	A/4/10 Raghav Appartment,Vishalnagar,Adajan Road
Complainee	:	Reliance Communications
Address	:

Complaint Details
I am having Reliance wireless land line “Hello phone No.0261-3257074”.For this I had been given, LG Electronics instrument Model No.LSI-110, by Reliance Communications. At present its battery gets discharge in just four five minutes, so I have to change my battery. I inquire on 04/11/2012 with custemercare@relianceada.com that from where I can get new battery.

Vide their E-mail dated 12/11/2012 (service request ID 191073818), they advice me to visit LG-Service Center. On 06/12/2012 I visited “TANAY COMMUNICATION” LG-Service Center. Service center Executive informs me that, as per advice of Reliance they have stopped manufacturing Model No. LSI-110, so battery and other parts are not available with them.

I inform accordingly to custemercare@relianceada.com on 13/12/2012.Than vide their E-mail dated 03/12/2012, they advice me to visit Reliance World store, so I visited Reliance World on 18/12/2012, They gave me another service request ID 194277452 and promise me that their service Engineer will visit my residence with in one week and solve my problem. But nobody has visited my residence. So I inform custemercare@relianceada.com on 30/12/2012 accordingly. On 31/12/2012, they advice me to visit LG- Service center, again.

As I had previously visited LG service center on 06/12/2012 and had informed custemercare@relianceada.com that LG Electronics has stopped manufacturing Model No. LSI-110, so battery and other parts are not available, with them.

They are asking me to visit LG-service center, then asking me to visit Reliance World store. I have gone to both the above places as stated above and nobody has solved my problem and they ask me to contact “customer care”. And now custemercare@relianceada.com, once again ask me to visit LG-service center. I inquire with them on mobile no:-9375790222 and they inform me that they are not having battery for Model No.LSI-110.

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