Complaint Details

Status	:	Closed
Complaint No	:	0002854/2013
Category	:	Non-Compliance
Date	:	09-01-2013
Subject Line	:	No After sales Service
Complainant	:	Mathew Sebastian
Address	:	C204, Nimbeshwer Garden
Complainee	:	TTK Prestige
Address	:

Complaint Details
I have purchased a Prestige inductor Cook top model number 2.0 from a shop in Navi Mumbai. Now thee same cook top is not working from the last several months, after 2-3 days continuous efforts (always service center number is busy or if it rings nobody pick up thee phone) I got connected to service customer care center and thee executive told me to give thee induction cook top to thee shop from where I have purchased and I went to thee store to give my cook top but thee shop owner was not ready to accept thee cook top saying 4 cook tops are already laying in his shop for thee past three months and nobody from Prestige attends to his calls. Since he was a known person, he called some senior members of service center and based on their confirmation that they will attend to this call in 24 hrs he accepted thee 5the cook top in his shop. However nobody from thee Prestige Service center turned up, After waiting for 2 Months I sent a mail to prestige National Service center manager id but till now nobody responded to my mail or nobody attended to thee service request

Replies