Complaint Details

Status	:	Closed
Complaint No	:	0002855/2013
Category	:	Telecom
Date	:	09-01-2013
Subject Line	:	Worst Customer Service
Complainant	:	Sudhir
Address	:	D4/5,Tamilnadu Housing Board, Sivankoil South st
Complainee	:	INFIBEAM.COM
Address	:	9th Floor,A-Wing,Gopal Palace,Nehrunagar,Ahmedabad

Complaint Details
Hello,
I have purchased a mobile KARBON A7 from INFIBEAM.COM month of *07/AUG/2012*.

IMEI 1 - 911211850220576
IMEI 2 - 911211850220584

Order ID - 9139008 / 17946271

After using for 2 months, the software got a crashed and unable to restart the mobile.
First time given service on *13 OCT 2012* due to boot problem, Received on *01
DEC 2012. Again given on *08 DEC 2012* and received on *05 JAN 2013.
Today morning the android software crashed again and unable to
boot the system Only displaying the KARBON logo whiile restart.
have already asked for the replacement to both KARBON and INFIBEAM but not yet done.
So far I think there is no defect detected by the service persons instead of installing software again.

I want replacement of the handset.

The service center details
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CELL TECH
Shop No 8, First Floor, Cisons Complex, 150,
Montieth Road, Egmore, Chennai-600 008,
Ph- 044 - 42638372 / 044 42638373.

Work Order Number - KA12A51112587

Please aware that, do not go for Infibeam.com online shoppnig as they have worst customer service ever.

Address
==============
Infibeam.com
9th Floor,A-Wing,
Gopal Palace,Nehrunagar,
Ahmedabad. Gujarat. India - 380015.
India Telephone +91-79-40260260 (24X7 Customer Support)

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