Complaint Details

Status	:	Closed
Complaint No	:	0026853/2014
Category	:	Telecom
Date	:	23-05-2014
Subject Line	:	Complain Again Nokia Care at Borivli-W
Complainant	:	Manish more
Address	:	E/201,Mayur Nagar Manvel Pada Road Virar-E
Complainee	:	Nokia
Address	:	7/8, Rameshwar Tower, Shimpoli Road, Borivli(W)

Complaint Details
Dear SIr/Madam,

My name is Manish More and I have submitted my phone (Nokia Lumia 620) at the Nokia Care service centre at Borivli (W) on the 26th of April 2014. The phone was under warranty. I am writing to inform you about the lack of care that my service centre has provided me.

Since my phone had a defect related to the transreceiver, I submitted my phone to the service centre in the hope that my problem would be resolved. They assured me I would receive the phone in working condition within the period of 10 working days. After the stipulated period was over, I contacted them about the phone only to find out I had to wait for 5 more days. I patiently waited, and now it has been over a month that they haven't returned my phone. Upon repeated requests, I found out to my disbelief that they had lost my phone!

They have asked me to wait for another week, but I don't think they have any intention of following up on the matter. I urge you to please look into it as this issue has caused major inconvenience and distress.

Here are the relevant details regarding the job sheet that I was given at the service centre.

Job Sheet Number: 569504867/140426/18 Date: 26/April/2014 Time: 12.13

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