| Status | : | Closed
|
| Complaint No |
: | 0026859/2014 |
| Category | : | Non-Compliance |
| Date | : | 24-05-2014 |
| Subject Line | : | Paytm Refund being delayed |
| Complainant | : | Arjun E Valappil |
| Address | : | 33/3006c, souparnika, chevayur po |
| Complainee | : | Paytm |
| Address | : | One97 Communications Ltd. B121, Sector 5 |
Complaint Details
I had ordered kurti 11th April 2014 . Return request was initiated the same day I received it i.e on 24th April because the item was of poor quality and Paytm advised that they will arrange for a pick up, i got no response from any courier and there was no response from Paytm either until I asked them for an update twice on the pickup.And on finally on 9th May they asked me to courier it to the Merchant and paytm shall refund full amount + courier charge. they further delayed by not giving me the merchant details until14th May. The item has reached the merchant on 17th May, and i have no response from Paytm's end on refund status. I don't even get a reply for my mails. Kindly look into the situation and assist me.
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