Complaint Details

Status	:	Closed
Complaint No	:	0002928/2013
Category	:	Service Provider
Date	:	17-01-2013
Subject Line	:	overcharge on internet connection by Tikona
Complainant	:	overcharge on internet connection by Tikona
Address	:	H, 301 Samrat Campus, Honey Park Road, Adajan
Complainee	:	Tikona Digital Network
Address	:	'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai - 400078

Complaint Details
Dear Sir

This is in pursuit of my Tkiona plan I had changed in Feb 2012 to Quarterly unlimited plan of 750KBPS at Rs1499/-. And there should be no due as the plan change amount of Rs1130/- was paid on 16th feb 12 as guided by your executive. After making the payment I was asked to call back customer care which I did for confirming the plan change. Your Customer care executive had confirmed change of plan on the same call.

Please find the payment details as given below.

03rd Dec 2012 connection was terminated by Tikona.

11th Dec 2012 your executive Mr Javed (from Billing) visited my house for understanding the issue and when I showed all the proof of payments and communication done with Tikona. In front of Mr Javed I tried to make advance payment (though my billing date is 15th of every month ie 15th Dec 12 for Oct-Dec12) of Rs1499/-, but Tikona selfcare portal was not letting me do the payment. Javed was convinced that being an honest customer I had not defaulted and he spoke to his Boss to resolve the issue. Javed ensured that they will wave off the difference and restore the connection. But unfortunately nothing has moved in this regard.

Hence I request you to clear the issue, correct at your end and provide me confirmation on the plan shift to the above said plan.

>> 10/09/2012 WWW TIKONA IN MUMBAI MAH 1499.00 Dr.
>> 18/06/2012 WWW TIKONA IN MUMBAI MAH 1499.00 Dr.
>> 04/04/2012 WWW TIKONA IN MUMBAI MAH 1491.10 Dr.
>> 16/02/2012 WWW TIKONA IN MUMBAI MAH 1130.00 Dr.
>> 29/12/2011 WWW TIKONA IN MUMBAI MAH 2621.10 Dr.

I am willing to continue with Tikona as service provider if this is issue is resolved.

Please find the communications below (as trailing mail) which I have had with Tikona Care Executive at various stages.

Regards
Nivin Das
Customer ID: 1103021335
Tel: 9825603613

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