Complaint Details

Status	:	Closed
Complaint No	:	0002955/2013
Category	:	Consumer Goods
Date	:	21-01-2013
Subject Line	:	Damaged Product receipt & no replacement
Complainant	:	Anup Waghmare
Address	:	Pune
Complainee	:	www.infibeam.com
Address	:	New Delhi

Complaint Details
Ref order. 9953924.
Sub order. 18856567.

Dear Sir/Madam,
Above order was placed on infibeam.com in last week of January

With reference to above mentioned order I had collected the product on 07.01.2013 however it was in a broken condition. I have attached sample snaps for your reference which was informed to their customer care representative also.

It's very unfortunate that a reputed provider is giving such a damaged products.

Steam control switch at the top of iron has been found in broken condition inside the box only. Three pics are attached for your reference.

As per feedback from customer care representative first pictures will be analyzed by certain department then it will be approved within 2-3 days. After same I will have to send back the product and once its reached to their warehouse it will be replaced.That too after I have paid full amount. How can I trust when money & product will be with them only.THis is what happened today.

This is very much frustrating and horrible service provided by any of the online shopping I have done till today. I should take care while placing order on infibeam.com.

After so much of blood sucking service and all, finally courier person collected damaged product on 14.01.2013, Aramex docet no.4275902374 dated 15.01.2013. Now as per tracking details of courier its already received in Delhi on 17.01.2013. Till date neither I got confirmation nor any details of dispatch of new product. Its height of carelessness of anyone could do.

Please help me in getting good product.

Also I would like to request all one's who will read my post, please tell me the procedure of going in court against such fraud & cheating from online shopping service provider. Also I request all to spread this thing all oved internet & among your friends & colleagues so that your dear once will not get such poor service & suffer more by such service.

If anyone searches on internet for infibeam complaints you will get thousands of complaints. I should have read those before placing order. I want everyone of you to spread open you google+, FB post, twitter.

Thanks,

Anup Waghmare
09096633111

Replies