Complaint Details

Status	:	Resolved
Complaint No	:	0027455/2014
Category	:	Service Provider
Date	:	29-05-2014
Subject Line	:	Cheated me with a defective Moto G
Complainant	:	Ayush Chittora
Address	:	Room No 201, Hansvahini Hostel, Plot No 88,89 , Sarasvati Vihar, Near Goner Phatak , Sitapura, Jaipur
Complainee	:	Flipkart
Address	:

Complaint Details
I purchased Moto G on 15th may 2014.. and I got it delivered on 19th
May 2014 from Flipkart. When I opened the box whole screen card was
having scratches(I think we don't get scratches in a new phone), and
when I switched it on it worked fine for 3 days.
On 23rd may 2014 I started facing problems with "calling
functionality".. I also called Motorola customer care number and also
visited service centre but the issue isn't solved but it is getting
even worse.

Then I checked the box of my phone and I saw that the phone was
manufactured in March 2014.. and I received that piece in May 2014. "
What are you doing Flipkart???? Want to clear your stock of old
defective handsets ??" [HATS OFF TO YOU]

I also called Flipkart replacement service on 26th May 2014 and they
ensured me that their technical team will call me in 24hrs for a
replacement but its the 29th May 2014.. I didn't got a call from them.

I think they are trying to avoid the replacement.

Please flipkart either replace my Moto G with a new working Moto G
with a "100% Guarantee" that "it will work fine" or else REFUND me my
MONEY back (its my father's hard earned money please dont disrespect
it)

Please get to me as soon as possible.

I am facing following problems:
1. Calling problems with both sim card slots. While on a call both sides are unable to hear each other.
2. unable to access 3G internet.
3. Battery charging taking long than usual and it does not last long as been promised by you on your site.
4. After charging phone to 100% both the speakers and the mic stops responding and i have to restart it everytime.
5. I am facing the problems since 23rd May 2014 morning. And I have to restart the phone 5-6 times a day, or even more.
6. USB OTG stops responding and makes the phone speakers and mic dead, problem is resolved only after a restart.
7. I am facing so many problems with the device that i even cant recognize them. Please REFUND me my MONEY.

And one more thing please this time dont send me a defective piece, I
am so frustrated by your services (trying to fool customer's by
sending a defective piece manufactured 2 months before). Now I got the
secret behind your success.. Great Work....


Now Please dont cheat me this time. .. PLEASE !!!!!!!! and PLEASE REFUND ME MY MONEY BECAUSE YOU HAVE FALED TO SATISFY ME AND I NOW CAN'T BELIEVE ON YOUR SERVICES.
I TRUSTED FLIPKART AND YOU BROKE THAT TRUST WITH A DEFECTIVE MOTO G, PLEASE NOW REFUND ME MY MONEY AND TAKE YOUR PHONE BACK.



"GOVERNMENT OF INDIA" Please Help me.

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