Complaint Details

Status	:	Closed
Complaint No	:	0027497/2014
Category	:	Service Provider
Date	:	01-06-2014
Subject Line	:	Refund Not Received
Complainant	:	Jyoti
Address	:	Pune
Complainee	:	YEPME.COM
Address	:	Arun Plaza, Palam Vihar Road, Bijwasan, Adjoining Amity Engg. College, Delhi - 110061 India

Complaint Details
Order No - 6122118

I had ordered sports shoes and sandals from Yepme and I received the products on 3rd April 2014.

I wished to have the replacement for 3 products (1 sports shoes + 1 green sandals + 1 black sandals) because there were not of the size I ordered and not befitting my feet.
I called at the customer care number on 7th of April 2014 and I was asked to wait for a few days just in case the products of the right size become available in stock.
As instructed by the Yepme customer care executive I waited for 4 days but the products were still out of stock hence I called the customer care again and on the suggestion of the Yepme customer care executive I placed the order for replacement with new items. (I also sent a mail on 11th April 2014 giving details of the replacement order)

I couriered the above mentioned (originally received/size problem)products on 16th April 2014. And the same were received on 18th April 2014 by Yepme office at Arun Plaza, Delhi. I received mail from Yepme care on 20th April stating that the quality check is done and reimbursement of the courier charges have been done through a coupon code with 150/- rupees.
The amount compensated is also incorrect as I ended up paying more. (The courier charges were 390 rupees from Pune to Delhi by Indofine Express shipment no - zm6235363).

I called the customer care on 25th April and 29th April 2014 to check in the status of my replacement order. And both times I was told that the products would be dispatched in 24 hours and I shall receive the same within 3-4 working days.

On 1st May 2014 I received a call from Yepme customer care executive and was informed that the products cannot be delivered due to technical difficulties and I shall receive a refund instead. I was informed that due to some technical issue the replacement order cannot be sent, hence I may request for a refund.

I mailed the requisite details on 4th May 2014 to facilitate refund process but its been 3 weeks since the mail and yet I haven't received the refund. I called the Yepme customer care several times but I was told that the complaint is being escalated and I shall receive the amount, but nothing has progressed on the issue.

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