Complaint Details

Status	:	Closed
Complaint No	:	0027498/2014
Category	:	Consumer Goods
Date	:	01-06-2014
Subject Line	:	DEALER HARASSING CUSTOMER
Complainant	:	DEAN MARTIN
Address	:	4/369 Z-7 POSTAL COLONY
Complainee	:	DURAK IMPEX PRIVATE LIMITED
Address	:	No1&2,4th Floor,Srinath Complex,S.D Road

Complaint Details
WE PURCHASED SOLAR WATER HEATER. WE AGREED TO PAY FOR LOCAL TRANSPORT TO BUS DEPOT AND TRANSPORT TO OUR HOMETOWN, TECHNICIANS BUS TICKET,HOTEL,FOOD FOR A DAY TO SET UP THE HEATER.
TECHNICIANS BUS BROKE DOWN ON THEIR WAY - THEY GOT OFF BUS TO ANOTHER BUS WITHOUT PRODUCT -TUBES- WHICH WAS DELIVERED 2DAYS LATER.. THE DRUM AND BASE WAS SENT BY ANOTHER TRANSPORT WHICH WAS CAUGHT AT CHECK POINT FOR TAXES AND RELEASED 2DAYS LATER. WHICH IS NOT THE CUSTOMERS FAULT.
WE JUST CONSTRUCTED OUR HOME AND GOT EVERYTHING FROM HYDERABAD AND NEVER RAN INTO A PROBLEM LIKE THIS WHERE THINGS WERE HELD UP OR DELAYED.

"GOD WORKS WONDERS" MR. SUNIL ASKED MY HUSBAND IF HE WOULD BE INTERESTED IN "DEALERSHIP" - GOD SHOWED US WHO MR.SUNIL REALLY IS AS A HUMAN BEING AND DIRECTOR OF A COMPANY - MR.SUNIL WANTS THE CUSTOMER TO PAY FOR UNFORESEEN ISSUES WHICH IS NOT CUSTOMERS PROBLEM -THE HARASSMENT WE WENT THROUGH FOR 2DAYS WAS UNACCEPTABLE - PHONE CALLS ASKING US TO MAKE DECISIONS WHETHER THE TECHNICIANS SHOULD STAY OR GO BACK - WE DID NOT ANSWER THE CALLS BECAUSE AS A DIRECTOR MR.SUNIL SHOULD BE MAKING DECISIONS ON HOW TO HANDLE THE SITUATION AND PROVIDE GOOD CUSTOMER SERVICE.
MR.SUNIL DECIDED TO KEEP HIS GUYS BACK AND WHEN MY HUSBAND WENT TO PAY FOR THEIR LODGING WE WERE ASKED TO PAY FOR THE WHOLE STAY - MY HUSBAND DISAGREED AND PAID FOR 1DAY AS AGREED. IT'S NOT ACCEPTABLE TO ASK THE CUSTOMER TO PAY FOR THE EXTRA DAY THEY STAYED SINCE MR.SUNIL DECIDED TO LET THEM STAY BACK. MR.SUNIL TOLD HIS TECHNICIAN IF HE DID NOT COLLECT THE FULL AMOUNT FOR ALL THE DAYS HIS SALARY WOULD BE CUT.
WHY SHOULD CUSTOMERS GO THROUGH HARASSMENT. IN ALL MY PURCHASES NEVER RAN INTO A DIRECTOR OF A COMPANY HARASSING THE CUSTOMER AND EMPLOYEE FOR HIS DECISIONS. PLEASE HELP MAKE THIS COMPANY CHANGE THEIR WAY OF DOING BUSINESS...THEIR EMPLOYEES NEED HELP!!!.

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