Complaint Details

Status	:	Closed
Complaint No	:	0027536/2014
Category	:	Telecom
Date	:	05-06-2014
Subject Line	:	POOR SERVICE & CHEATING
Complainant	:	DEEPAK
Address	:	THIRUVANMIYUR
Complainee	:	AIRTEL
Address	:

Complaint Details
1.IT HAS BEEN WORST RIGHT FROM THE DAY 1 WHEN I CHOSE TO MIGRATE FROM MY VODOFONE PREPAID NUMBER TO AIRTEL POSTPAID NUMBER. IT TOOK MORE THAN A WEEK TO INITIATE MY MIGRATION EVEN AFTER ALL THE DOC VERIFICATION AND CLOECTION OF CAUTION DEPOSIT FROM ME. FOR ACTIVATION IT TOOK NEARLY A MONTH AND I SUFFERRED WITHOUT NETWORK AS MY PREVIOUS NETWORK-VODAFONE HAD DEACTIVATED SERVICE AND THIS AIRTEL NEVER ACTIVATED EVEN AFTER 100 FOLLOW UPS. 2. AFTER THE 1ST MONTH BILL I WAS SHOCKED TO SEE THE BILL AMOUNT AND AFTER CONTINUOUS ARGUMENT AND FOLLOW UP RS159 WAS WAIVED OFF FROM BILL AMOUNT-RS475. 3. I HAVE BEEN ASKING AND FOLLOWING UP FOR CORPORATE PLAN RIGHT FROM THE BEGINNING BUT THE RESPONSE WAS VERY POOR THOUGH I SENT THEM ALL THE REQUIRED DOCUMENT I AM YET TO HEAR FROM THEM. 4. HEIGHT OF IT IS THE LOGIN TO THE ONLINE MY ACCOUNT WHICH SOME TIMES LOGS IN AND MANY TIMES IT DONT. EVEN IF IT LOGS IN NOW ITS LOGGING OUT AUTOMATICALLY. I THINK THIS IS THEIR TACTICS TO DENY USERS TO VIEW THEIR USAGE DETAILS AND AT THE END OF THE MONTH IT WILL BE VIEWABLE AND SO THE BILL WILL BE PAID. I AM REALLY FED UP THIS KIND OF POOR SERVICE AND UNDER GOING MENTAL AGONY AND HARRASMENT FROM THE MOMENT I CHOSE THIS SERVICE PROVIDER. MAY I KINDLY REQUEST YOU TO INTERVENE AND SETTLE THIS ISSUE AT THE EARLIEST.

Replies