Complaint Details

Status	:	Resolved
Complaint No	:	0003024/2013
Category	:	Automobile
Date	:	25-01-2013
Subject Line	:	Rediff Online unable to arrange replacement from partner
Complainant	:	Sadashiv Desai
Address	:	D1405, Dhruva Tara CHS, Ashokvan, Shiv Vallabh Road
Complainee	:	Rediff Online
Address	:

Complaint Details
Tyre gauge ordered from Rediff online shopping (vide order #7678707) got delivered on 15-Jan-13

The product as described on Rediff site is having calibration from 0-60 PSI whereas product despatched by Rediff partner, H M Industrial Corporation is having calibration of 0-100 PSI on inner scale.

I wrote complaint on 16-Jan-13 to Rediff customer support that product is not as described. Complaint # Rediff=013-224-866. I was told to follow-up directly with H M Industrial. As suggested, I sent email to H.M.Industrial Corporation (hmindustrialcorporation@gmail.com) on 17-Jan-13 but did not receive any response with 72 hrs as promised by Rediff customer support. I escalated mater to Rediff customer support team again on 21-Jan-13 for lack of response from H.M.Industrial Corporation. Rediff team suggested again to follow up directly with H.M.Industrial Corporation directly.

It is Rediff responsibility to arrange replacement from H M Industrial. Rediff enabling partner never responded to email till date and Rediff customer support did not respond to my last 2 follow-up mails. Please help.

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