Complaint Details

Status	:	Closed
Complaint No	:	0003031/2013
Category	:	Telecom
Date	:	26-01-2013
Subject Line	:	Poor Broadband services Not entertaining complaints
Complainant	:	Sarvpriye Soni
Address	:	#147, New Mata Guzri Enclave, Mundi Kharar, Mohali
Complainee	:	Reliance Communications
Address	:

Complaint Details
Hi
I am using the reliance Broadband service since last 4 months.
I just want to put this matter into your notice that since last 20 days I am facing the connectivity issues. I tried the technical helplines numerous times where mostly my calls weren't entertained. Even a guy from Reliance visited my place last week but the problem was solved only for a day.
Three days back I was told that there is a network outage going on till 25th in my area. But yesterday I received s call from your Reliance Mumbai office around 9.30 am from +912230384848 and I was told that there is no such technical outage is going on and my problem will be resolved within 24 hours.

Please note that since last 20 days I complained numerous times and every time I was told that the problem will be solved within 24 hours but that never happened.

I am seriously very dissatisfied with the broadband services, I always pay the bills in time but am not getting the services in return.

A serious action is requested and I want a waiver should be reflected in my bill for all these days as the services were not available.

The account is on the name of Sarvpriye Soni.
User id : 311311680343

I had attached receipts of my last two bill payments.

Warm Regards,

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