Complaint Details

Status	:	Closed
Complaint No	:	0003034/2013
Category	:	Telecom
Date	:	26-01-2013
Subject Line	:	delaying the time period of the delivery of my handset several times
Complainant	:	Shaikh Mohammed Saad
Address	:	204,B-24,Sector-11,Shanti Nagar,Mira Road (E)
Complainee	:	Sony Mobile / S.G.INFOTECH
Address	:	17,2nd floor,Showroom No.2A,Thakkar Shopping Mall,Opp.Borivali Railway Station,S.V. Road,Borivali (W)

Complaint Details
I have a Sony Ericsson wt19i handset under warranty for repairing of handsfree jack from the 20th of december 2012.My ticket id no. is 12122000293.The customer care executives have *guaranteed* me many times of the delivery of my handset for a given time.They have skipped those dates atleast 3-4 times and whenever i asked about it,they gave unsatisfied answers.If they have their calls recorded for the past 1 month,i am sure you will get what i want to explain.My brother faced the same problem and i am facing it.It should have taken 10-12 days max.I want some strict action taken against them.I used to do all my activities on my smartphone and now i am helpless without it and they don`t even bother.Please Please help me out.I also want the same phone to be replaced instead of getting repaired.A defamation suit be filed against them.I can`t take it anymore,I have had enough of them.Please help me out....

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