Complaint Details

Status	:	Closed
Complaint No	:	0003070/2013
Category	:	Banking
Date	:	28-01-2013
Subject Line	:	Money not returned for gift card cancellation
Complainant	:	Haresh Gundlapalli
Address	:	Plot 45, IIT Colony
Complainee	:	ICICI Bank
Address	:

Complaint Details
Hi,

I have booked a Gift card on Online for Rs.23000 on November 20th. They dispatched the card on 28th but it returned back for no reason. From then I have been calling them, mailing them, lodged complaint in online to all the 4 levels including Nodal officer and Customer service manager. Till now they have been giving me excuses but not returning my money or either sending me gift card.

Given below is a last 2 mails from them. How many days I have to wait to get my money. Its been 2 months and they are cheating with our money by looting from us. Cheaters. I needed my money badly and I dont know how else to proceed.

Dear Mr. Gundlapallil,

We apologies for the inconveniences caused to you.

We apologise for being unable to process your request by the committed date due to unavoidable circumstances. We assure you that we will try my best to resolve this issue and reply January 26, 2013.

We apologise once again and thank you for your patience in this regard.

Assuring best of our services.

Sincerely,

Shriram S. Mukral
Customer Service Manager
ICICI Bank Limited.

and

Dear Mr. Gundlapalli,

This is with reference to your e-mail dated January 23, 2013, to Mr. Saurabh Singh with regards to your query pertaining to gift card not received.

We wish to inform you that we are looking into your concerns on priority and we will update you on the status on or before February 01, 2013.

We attempted to contact you at 9962514117 however we were not able to reach you.

Sincerely,

Bhushan S.Indulkar
Customer Service Manager
ICICI Bank Limited

Replies