Complaint Details

Status	:	Closed
Complaint No	:	0003072/2013
Category	:	Service Provider
Date	:	29-01-2013
Subject Line	:	Vodafone Postpaid Trap
Complainant	:	priyanka
Address	:	tcs
Complainee	:	tcs
Address	:

Complaint Details
Dear Forum,

This is to bring to light the tricky business traps of vodafone.I have been using vodafone postpaid for years an on and off been subject to sudden high usage bills on sudden months.I have been tolerant enough to pay the bills as also the number had other conveniences like calling other in the network for free,certain amount of internet downloads free(supposedly) etc.This was until I realised one month when they charged me a sudden hefty Rs37,000 for internet usage.MY earlier high usages usually got unto rs.2000 to 3000 and if that is what the pattern was and if by rules the download is till 10 GB,then he vodafone customercare should have stopped the connection at and after 10 GB usage or at least by business ethics and principles send me a warning.If not so,at least the billing credit amount should not have exceeded rs 5000 and i should have been restricted usage unless the credit amount to my internet billing account has been paid.it is only at the end of month that i suddenly get a bill of rs 37000 which is a mere unethical business trick to fool customers and trap them in.
I am subject to the cheapness of a supposedly multi millionaire combat...wonder if this is how they make money...if they get away with on...they'll get away with this again and again.And the sufferers will be the innocent poor victimised customers who to avoid their harassment succumbs to such unethical and intentional cheap business tricks of these companies.

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