Complaint Details

Status	:	Closed
Complaint No	:	0003083/2013
Category	:	Automobile
Date	:	29-01-2013
Subject Line	:	Booking Amount not being refunded, though car not being delivered
Complainant	:	Mukund Kale
Address	:	A/503, Sagarvihar CHS, Sector 19, Airoli, Near EURO School
Complainee	:	7 Drives The Multicar Shop
Address	:	Unit No 144, Building No 9, Laxmi Plaza, Laxmi Industrial Estate, New Link Rd Andheri, Andheri West, Mumbai - 400053

Complaint Details
I had booked a Maruti Suzuki Dzire car through 7 Drives Multi Car Showroom on the 28th of Dec & had paid a booking amount of Rs.10,000/- for the same. I also got an email from the showroom salesperson - Vipul Naik, stating that the car would be delivered within 4 weeks. However, even after a month, there was no sight of the car & the salesperson was insistent on making the full payment towards the car. Moreover, the calls made for the enquiry of the delivery date were not answered. I therefore cancelled the booking, but the salesperson says that, the booking amount would not be returned, as the car has already landed in Mumbai. However, when asked for the Engine & Chasis no. there was again no response.
This is clearly a case of Cheating & Fraud and requesting your kind help on this.

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