Complaint Details

Status	:	Closed
Complaint No	:	0003088/2013
Category	:	Service Provider
Date	:	29-01-2013
Subject Line	:	Tata Sky - Company of frauds
Complainant	:	Gautam Mehra
Address	:	A-604, Shree Ganesh Apartments, Plot 12B, Sector 7, Dwarka, New Delhi
Complainee	:	Tata Sky
Address	:	Bangalore Back Office

Complaint Details
I just wanted to know if Tata Sky if fooling me or cheating with the customers. Your customer care Bangalore is highly unprofessional people and they do not know how to treat customers.
They provide wrong information without checking the system and request raised and deny customers of the commited channel packages. Is for this reason tata sky has created Retention department and Escalation department.

I have bought a Multi TV Tata Sky connection on 19th December'12 on commintment from tata sky customer care executive, Mr. Ramesh from Hyderabad that I would be provided Annual subscription of multi Tv in Rs 1200. When the installtion was about to be done, customer care representatives denied the commitment and refused me the connection. I need to raise a complaint and then call recordings were heard and then Tata sky Retention department came to conclusion that there was a commitment from their side and I was promised an annual subscription in Rs 1200.

I was told to wait for 1 month and be on the regular package and after 1 month they would be able to activate the package for me as promised. Everything was recorded in Request 1-17882853682 and Mr Anand from Bangalore wrote his comments in this request.

Now when I called your customer care after more than a month, instead of transferring me to the concerned department, they raised a new request number 1-18548073827 and asked me to wait for 24 hours. This new request was raised around 12PM on 29th Jan'13. I got a call from Aamir Khan from the Escalation Department, Bangalore and he simply refused me to provide the package as committed. He did not see any request number nor asked me for it. On my continuous repeated efforts, he continued to refuse me. He was so rude and was not ready to listen to me. On being questioned, which recored/request number he is going through, he did not had any answers. He was requesting a call back in next 24 hours. Why did he refused me the package when he was not aware of the issue and did not go through the request raised in December. He was going through the request which was raised today and refusing me the subscription. Is this the way a person from escalation department should behave with the customers. He was not ready to transfer the call to his seniors or to his peers nor did he provided me his identifiation.

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