Complaint Details

Status	:	Closed
Complaint No	:	0003094/2013
Category	:	Computers & Accessories
Date	:	30-01-2013
Subject Line	:	Replacement of faulty laptop
Complainant	:	Vipul Saxena
Address	:	BTM II Stage
Complainee	:	Dell
Address	:

Complaint Details
My laptop is down since 15 Dec 2012. After three services within 15 days the technicians were not able to resolve the issue. The issue was escalated and then I got a call from dell that they will replace the system. After one month of waiting now they are saying that we wont replace the system and you will get the service only. As per their service contract if 3 services are done within a month for the same issue the dell replaces the system.

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