Complaint Details

Status	:	Closed
Complaint No	:	0003126/2013
Category	:	Consumer Goods
Date	:	02-02-2013
Subject Line	:	leather removed from my new puma shoes
Complainant	:	Manikaran
Address	:	Dwarka
Complainee	:	Puma
Address	:	Puma India Retail Pvt. Ltd; shopno:34, Ist floor, pacific mall, subash nagar, New Delhi

Complaint Details
plaese file a complaint as I am regular user of Puma Ferrari Collection, and I am so much dis heartened when i bought Ferrari red shoes, Article no: 30419301. I bought this shoes on 06/01/2013, merely used for 2 days, and the leather started coming out from bottom, that was an initial stage so I brought that to the same store on 24/01/2013 from were i bought. They took it to send it to the quality department and gave me a customer claim form, copy no 654 and told me that i would receive the call regarding the defect in 8 days, but didn't got any call from them till date. They even told me at that time, that this is a leather defect, and company would replace it. I gave a call to the same store today (02/02/13) to know the status, I Spoke to Mr.Dham , he told that the status came back to him on 02/02/2013 from Puma Pacific mall, Subash nagar, they said me that the shoe can't be replaced, when I claimed the defect, and now they are refusing on behalf of
taking edge of Quality team. Now I expect to get a money back or a immediate replacement on this product, I am highly dissatisfied with this service. I need a revert back on this issue on my cell phone number +91-9560406527; email id: manikaran_100@yahoo.co.in. The store Address is Puma India Retail Pvt. Ltd; shopno:34, Ist floor, pacific mall, subash nagar, New Delhi-110027. Contact no of store is 011-45126588, 45126599. I want to file a complaint againts puma.

Replies