Complaint Details

Status	:	Closed
Complaint No	:	0003171/2013
Category	:	Service Provider
Date	:	06-02-2013
Subject Line	:	Deduction of Balance
Complainant	:	JAYVEERSINH RAJ
Address	:	12, Shree Niketan Society-1, Opp Chamunda Temple, Zadeshwar Road,
Complainee	:	Bharti Airtel Limited
Address	:

Complaint Details
I AM USING AIRTEL PREPAID MOBILE SERVICES. MY MOBILE NO IS 8511799644.
My main balance is 23.00 INR.
I have done recharge by a coupon of rupees 8.00 INR for 30 minutes unlimited 3G for validity of 1 day .

the USSD code displayed recharge is successful...but when i surf the internet the main balance is 15 Rupees only...

then i called the 198 for complain....after so many hold on tunes the phone finally connected to customer executive and i explained the same that my main balance is deducted while i surf the internet besides of having recharge for 3G already....

the lady told me that your deducted balance will be transferred to your balance within 3-4 hours...
and told me that check your 3G balance by dialing *123*12#...i have done it it displayed the balance is 30.00 INR means 30 minutes...
then i surf the internet for almost 30 minutes and that 3G recharge is 0.0 INR...

then i once again done recharged by a coupon of rupees 8.00 INR for 30 minutes unlimited 3g for validity of 1 day.
the USSD code displayed recharge is successful...and that 3G recharge is once again 30.00 INR...

but then again the main balance is deducted and remaining balance is only 9 Rupees...
and then i checked the 3G balance ..it also deducted and 28.00 INR..means it also deducted too...

i again called 198 for complaining deduction of balance...i explain everything to the person and told that this is happened for second time and airtel not returning the balance...he told me that i m transferring your call to another person and explain it to him and your balance will be transferred..


but the hold on tune goes on for 15 minutes and no one pick up the call... what to do...

i can tell you the serial no of the recharge coupon is 1711210000022680 and the second is 1711210000022679...
and now no one pick up the call on 198...
worst experience ever...

i want justice as soon as possible...

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