Complaint Details

Status	:	Closed
Complaint No	:	0003178/2013
Category	:	Telecom
Date	:	07-02-2013
Subject Line	:	Wrong bill generated and connection closed
Complainant	:	saurabh kumar
Address	:	Noida
Complainee	:	Tata photon
Address	:

Complaint Details
Hello,

Wrong bill is generated for my Tata photon no.: 9212217877 for the duration 03/01/13 to 02/02/13.

According to the complaint no: 343682553, I have no need to pay 540 RS of previous month.

Though RS 540 is included in my current bill. Also the late payment of RS 84.27 is included in my current month bill.

Now I am having following issue:

1. My current month bill (duration 03/01/13 to 02/02/13 ) should be of RS 1,011.24.
Though it become 1,636.00 in my generated bill.
Please correct my bill statement and re-send it on my mail id.

2. My due date of payment is “Pay Immediate” and after this bill be Rs. 1,736.00.
What is this? What kind of customer relationship could tata photon want to maintain with customers?

Please regenerate my correct bill with correct due date. Please update the same on my online tataphoton account and send on my mail ID.

3. My tata photon connection is not working since morning. I got the reason that connection is closed due to non-payment of 540 RS. But as per complaint no. 343682553 I have no need to pay any money.

Please re-continue my connection as soon as possible.

I am really facing horrible customer service experience from Tataphoton side.

I am really looking for a quick and early resolution of all my queries.

Regards,
Saurabh Kumar
9910834303

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