Complaint Details

Status	:	Closed
Complaint No	:	0003208/2013
Category	:	Automobile
Date	:	10-02-2013
Subject Line	:	Is the CAR company or The dealer taking the costumer for granted
Complainant	:	Atin Kamble
Address	:	Mumbai
Complainee	:	Volkswagen
Address	:

Complaint Details
Is the CAR company or The dealer taking the costumer for granted

Hi ,
I have a white colour polo trend line MH 46 N 3960 which I had brought from ksm motor chembur Mumbai . Only for my 2 daughter to drive them to school which is 20 km away from my home . I was very much happy with the performs of the car even my family use to like to drive in the car i have a BMW 3 series for me . I have given my car for second service at shaman motor lalbaug workshop Mumbai . During my second service I had inform the attendant that my front door right hand side door lock Is not working and the doors cannot be opened from inside or out and the hazard switch was not working .during that service they informed me this both part for the door and switch were not available so they informed me that they have ordered for the same and will take some time they did a temporary solution and replaced the right lock with the left lock but 3 months from then they didn't called me for reply
One day my driver didn't came I went to pick my daughter from school at 5 pm We drop them at 7.30am morning when I picked them up I came to car and found to my horror that the right door not opening now the left was already closed now the right which was fitted was also not operational now I was blank my daughter were hungry I want to drop them home get them fresh and had to send the to tuitions I call the the car attendant at service station on his mobile number for guidance he said that the attendant for ANY TIME service is not replying I have to wait I waited for his call no reply I tried to open the car but was not possible because as it is central lock I was not able to open the door I tried to remove the right small quarter glass at back but while removing it got broken I opened the back door and got into the car I drop my kids home and left the car home I dropped the car next day to the service station in the morning and was told the lock has not yet came so will inform me by evening they didn't called I had to call and was told please call tomorrow when I called next day they said the lock is not available and has to be ordered from Germany and will take one months time
I said just fix up the glass and give me I will get back when the part comes they said I have to pay Rs3000 for same I said then fix the car and I will take it that time now it is almost 2 months and have not received the car till now i have to drop my kids i my BMW as my BMW is drive only by me and my wife and no driver they say the part is not arrived
Last week i was going out of town I called the attendant for my car I requested him as I am going out of town no one will be there to drop my kids to school so please give me my car he said the part has came but the existing lock fitted to the door is not coming out I told him is it a rocket science to be sent on space even though no reply . In that condition my father has to drop my daughter in auto richshaw to school in this winter I came back but still no delivery no reply
Is the CAR company or The dealer taking the costumer for granted I have to pay a monthly EMI of Rs 12500/- from my salary of Rs 60000 for car lone is the company going to pay me for 2 months car parked at there dealers work shop with out any reason as no part available is not my responsibility as it is manufacturing defect which is covered under warranty I have to drop my kids in my BMW which means and additional expense on fuel how is going to bare all this expenses and mentally torture and they don't even have the curtsies to call Is this the COSTUMER service you provide

SO I REQUEST YOU TO PlEASE GIVE MY CAR .PlEASE NOW I AM TIRED

Regards
Atin Kamble
09892174223
India



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