Complaint Details

Status	:	Closed
Complaint No	:	0003250/2013
Category	:	Telecom
Date	:	12-02-2013
Subject Line	:	Incorrect Bill Charges
Complainant	:	Veenit Kumar
Address	:	412-b somdutt vihar
Complainee	:	Bharti Airtel Ltd.
Address	:

Complaint Details
I am using an airtel 3g dongel internet conncetion and last month charges for airtel bill is more than what i expected. Limit of my internet connection is 12800 MB per month free usage and this cycle starts on 5th of every month. I checked my internet usage on 4th feb and i got the message that usage is 12245.33 MB but when i cked the bill its displaying the usage more than 13gb which is unacceptable for me. I called customer care and they said that limit was already crossed on 30th jan 2013 but how can it be possible when i have the message of 4th feb claiming that i have used 12245 MB of data. Below is the mesasge i received from airtel on 4th feb.

Name:customer care
Number: 121
Content:
Your approximate 3G Data usage as on 04/02/2013 is 12245.33 MB. This excludes monthly charges and discounts. Actual data usage will reflect in your next bill.Want to save on bills? Text SMART to 121
Time: 04-02-2013 17:33:55

Pls do the needful.

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