Complaint Details

Status	:	Closed
Complaint No	:	0003297/2013
Category	:	Telecom
Date	:	15-02-2013
Subject Line	:	Non Refund of Money
Complainant	:	Avantika R Gupta
Address	:	Krishna Nagar
Complainee	:	Airtel
Address	:

Complaint Details
I had applied for an AIrtel Broadband coonection on 18th Dec 2012. The rep had come to my house to collect all documents and cheque of Rs 500.

On 21st Dec 2012 i was told that services in my area are not available. I asked for my cheque and documents back.

However, on 27th Dec 2012 Rs 500 was deducted from my account. I complained to the customer care and they said that there are different departments and they cant help if my money got deducted.

After asking to close the account and refund, i got another message from airtel on 6th Jan 2013 saying my account is now active.

I complained again and they said that the account will be closed and i would get my money back in 21 days (from 6th jan)

It is now 15th Feb 2013 and i still have not got my money back. I have called the customer care many times now and contacted the nodal officer as well. But there is only delay and no response.

Details -

Acc no 7006020731
Request - 11900793

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