Complaint Details

Status	:	Closed
Complaint No	:	0003316/2013
Category	:	Travel
Date	:	16-02-2013
Subject Line	:	Baggage Lost
Complainant	:	SHUBHAM TRIPATHI
Address	:	718 SOBHA QUARTZ APMT
Complainee	:	Air France
Address	:

Complaint Details
I Flew Air France AMS-CDG-BLR on Jan 24, 2013. Flight was comfortable but when I landed in Bangalore I was told that my baggage has not arrived. They asked me to fill a form and wait. I waited for 1.5 Hrs and when the belt stopped, left the airport with an assurance they will contact me when my baggage arrives.

Its Feb 16, 2013. Baggage still not arrived. You call the baggage team in Bangalore and are told its under tracking. Now they say I need to wait for another 21 days from Feb 12, 2013 since this is the date when the airline accepted that my baggage is really missing.

You cannot call as their is no customer service to resolve this. You cannot mail as their is no mail ID. Every time you need to visit their site and fill a lengthy form and then wait for them to respond in French which you need to translate in google and check.

Worst part. Their own baggage team does not have a phone number where they can call their counter parts in Paris and Amsterdam.

This is a classic case of harassment where an airline looses your bag and has pathetic policies to deal with it.

Need help to get this resolved ASAP.

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