Complaint Details

Status	:	Closed
Complaint No	:	0003377/2013
Category	:	Travel
Date	:	20-02-2013
Subject Line	:	Taken for a Ride on Refund from Emirates Airlines
Complainant	:	Ankit Garg
Address	:	1703 Orchid Towers, Campa Cola COmpound, BG Kher Marg, Worli Naka
Complainee	:	Emirates Airlines
Address	:

Complaint Details
It has come to a shock to me after reading the refund email and speaking to one of your executives as well right after this email and being felt misguided by an airline company who i have been faithfully travelling with for all my travels to and fro dubai since the past 5 years. To give you the entire story i had originally booked my ticket for a BOM - DXB - BOM flight for 2nd Feb 2013 return 8th March 2013 for a price of Rs.19585/- . On the 1st of February at about i had called the local Emirates office in Mumbai to reschedule the ticket to the 9th of February 2013 return 15th February 2013 and also readily paid the fare difference of Rs9472/- . However later on the 8th of February i made a call again to the local Emirates office in Mumbai and ask the lady on the phone to cancel the ticket as i could not travel anymore. I clearly remembering having a great confident conversation with her regarding the cancellation of my ticket where in she mentioned to me that cancellation charges of Rs3500/- plus a service fee of Rs 433/- making a total of Rs3933/- would be charged and the rest of the monies would be refunded to me. It was no where mentioned to me or even hinted for that matter that my ticket is a non refundable ticket and i would only be getting a refund of the government taxes. I should have been clearly told about the exact refund amount for me to take a decision accordingly. If you hear my recorded conversation from your database you will clearly hear me asking that " will i be getting a refund of 25000 something odd" and i was given the impression that that would be the amount somewhat refunded to me. If i was going to be refunded only the government taxes i should have been told clearly like how i was told last night when i called the office at 12:20am. Had i known i would be loosing Rs 16600 in the bargain ( 29057 - [8452+3933]) i would have definitely paid the rescheduling charges and postponed my ticket even further.
I would like to know why was i not given the complete information and refund amount details. Are not the offices equipped with such functionalities to immediately calculate refund amounts and convey them to your frequent flier. It is very sad to see this how I have been treated and lost such great amount of money and more than that lost my faith in the airlines as trust is something which once lost makes it very difficult to regain again. Please let me know what can be done in this matter. The time of my call on the 8th of February was 4:449PM. I would like to request you to kindly re analyse the recorded conversation from your database and see for yourself and come up with a solution for my problem.
Looking forward for a favourable reply so i can proudly travel on my airline as i did in the past.

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