Complaint Details

Status	:	Closed
Complaint No	:	0003398/2013
Category	:	Telecom
Date	:	22-02-2013
Subject Line	:	Wrong sim management
Complainant	:	Ashwini Kumar Sharma
Address	:	24, Bon Bihari Bose Road
Complainee	:	Nokia India
Address	:

Complaint Details
I changed the settings on my Nokia Asha 305 phone to use internet from only sim2 and attached it to my laptop via PC Suite and connected the internet via dial up connection and started browsing. Some time later I noticed the internet symbol on phone with sim1 written with it. I quickly disconnected the internet and instantly got a screen message from my operator Docomo that Rs. 43 have been deducted from my account for browsing over 4 MB of data. This in spite of my choosing sim2 for data use. My mobile no. from which balance was deducted is 9062366788, the number which I set as sim2 for using net is 8981769713 and the IMEI numbers of my phone (dual-sim) are 354104056542600 and 354104056542618.

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