Complaint Details

Status	:	Closed
Complaint No	:	0003400/2013
Category	:	Insurance
Date	:	22-02-2013
Subject Line	:	Service ID=006-642-152' HDFC ERGO HAS NOT PROCESSED THE ACCIDENTAL INSURANCE CLAIM ON ZERO DEBT POLICY NO:2311200266537700000
Complainant	:	ASHISH KUMAR
Address	:	860/8 IIND FLOOR GOVINDPURI
Complainee	:	HDFC ERGO GENERAL INSURANCE COMPANY LIMITED
Address	:	6TH FLOOR, LEELA BUSINESS PARK, ANDHERI KURLA ROAD, ANDHERI(E)

Complaint Details
Dear HDFC Team,
This is to communicate to you that My Car i10 (DL-3C-BQ-1390) which is covered with HDFC ERGO GENERAL INSURANCE with ZERO DEBT Policy No:2311200266537700000 (Start Date:17th June,12 till 16th June,13) had an accident last month in new Delhi, In that context, I had made a complain to HDFC customer care & obtained a Claim No:C230012097056 to repair the car. I had handed over the car to CONCEPT HYUNDAI D-18/3, Okhla Phase-II, New Delhi-110020 Tel No:+91-11-49577777 Email:service@concepthyundai.com. Car was handed over to me yesterday dated:10th Feb,2013 with partial repair by Concept Hyundai mentioning that HDFC ERGO has not approved your claim completely due to the reason we are unable to repair your car fully (SEE ENCLOSED ICCH DOC FOR JUSTIFICATION). My car was with Concept Hyundai approx. 10 days in workshop but unfortunately no one, Neither Concept Hyundai nor HDFC ERGO communicated to me verbally or formally that my claim has not been approved by HDFC ERGO. I tried to connect with HDFC ERGO representative to understand the reason that why my claim has not been approved fully but I am sorry to mention here that no one is in position to communicate the reason for the same. I request HDFC ERGO to send me a formal communication, mentioning the reason for not approving my claim completely. I have also made a complaint in CONSUMER FORUM to record the consequences & do the monitoring till the final resolution of the matter. I shall sharing the CONSUMER GRIEVANCE COMPLAIN NO on request to concern for the information & required action to resolve the issue till the full satisfaction of customer. I am waiting for your kind response. Thanks.

ENCLOSED DOCUMENTS :
1. POLICY DOCUMENT (File No: PD.pdf)
2. POLICY WORDING (File No: PW.pdf)
3. CLAIM COMPUTATION LETTER (File No: CC.pdf)
4. INVOICE COPY-CONCEPT HYUNDAI (File No: ICCH.pdf)

Regards
Ashish Kumar
860/8, IInd Floor
Govindpuri, KalkaJi
New Delhi,India
+91 9560 555 668

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