Complaint Details

Status	:	Closed
Complaint No	:	0003404/2013
Category	:	Telecom
Date	:	22-02-2013
Subject Line	:	Vodafone Free 3G 2GB offer with Samsung Galaxy Grand:Not giving me
Complainant	:	Vodafone Free 3G 2GB offer with Samsung Galaxy Grand
Address	:	2531 25th B Main HSR Layout Sector 1
Complainee	:	Vodafone IN
Address	:	27th Main HSR Layout Sector 1

Complaint Details
I bought a new Samsung Galaxy Grand on 10th Feb 2013.I also bought a new Vodafone SIM card with it.Every samsung Galaxy grand comes with this 2gb 3g internet pack for 3 months.But Vodafone is not at all activating this plan for me.I have called up 198 more than 15 times and also been to their service center in HSR Layout (27th Main Bangalore) more than 10 times. They are always doing drama and saying that within 24hrs, within 1hr, within 6 o clock etc; it will be activated.The status in their database says "softly closed" which clearly implies they don't want to give me this offer.

I would like to mention that this plan was activated as soon as I inserted my SIM.It lasted for 30 seconds or less when I receive a SMS saying i have only 50mb 2g plan instead of 2gb 3g plan. This clearly shows that they PURPOSEFULLY took away this scheme from me.They are major cheats and liars.

I would also like to quote the names of persons incharge of this Vodafone service centre who has been lying to me since 2 weeks.They are Mr. Govinda and Mrs. Shwetha A N.They are most irresponsible and cheat people.

I Kindly request the required authority to look into this and please help me out on this.

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