Complaint Details

Status	:	Closed
Complaint No	:	0003415/2013
Category	:	Telecom
Date	:	23-02-2013
Subject Line	:	Deactivation of mobile number 9940230540
Complainant	:	S. Abdul Qaiyum
Address	:	13 Easwaran Street, Saradha Nagar, Near Sasirekamma Nagar Park, Kodungaiyur, Chennai 118
Complainee	:	Airtel
Address	:

Complaint Details
My mobile 9940230540 was deactivated by Airtel citing a non usage clause. I am an NRI, kept my phone switched off as I am in Saudi Arabia now. I was assured that on checking the validity that I was safe and I was not made aware of the non usage clause while I checked for the validity over the SMS. Without educating the consumer how can one implement such absurd rules such as non usage clause. And I just want them to revive my number which I held for around past 10 years. Nothing else, I don't want my balance let them keep it and just revive my number and I would make sure now as I am educated now about the non usage clause I will try to use it to retain my number inspite of the exhorbitant International roaming Rs. 100 per min. I just need my number back, how can there be no second chance for a number I was holding for around 10 years time? Can anybody help. I have attached all the correspondence with Airtel for your kind perusal.

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