Complaint Details

Status	:	Closed
Complaint No	:	0003433/2013
Category	:	Consumer Goods
Date	:	25-02-2013
Subject Line	:	Couries not received but money already taken
Complainant	:	xyz
Address	:	xyz
Complainee	:	Shopperstop
Address	:	Pune

Complaint Details
I have order product from shoppers stop ( ORDER NO 3658249) online website 3 months back 3 items in that in i have received on 2 from them because 1 item was out of stock from their side. i paid money online while purchasing product. Then i complaint to shopper stop that i have not received 1 item. When i called them on there toll free no always they are saying call after some time system is not showing data right now or product is already shipped but if u don't received we cannot helped them. When i asked them to transfer the call to manager they said MANAGER comes after 12. Still till date i have not received my money or product. I have continuously took follow up with them by mail n call there is no reply. When i asked for complaint no they said we dont track then how should i track??? and how i will get my money back??? Really VERY frustrating service from SHOPPERS STOP.

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