Complaint Details

Status	:	Resolved
Complaint No	:	0003472/2013
Category	:	Consumer Goods
Date	:	27-02-2013
Subject Line	:	Timtara not refunding money for my order 10390784
Complainant	:	Sachin Vinod Shah
Address	:	A-203, Aboli Estate, Anubhooti Building, Bhoirwadi Kanchangaon, Khambalpada, Near shiv sena office, Dombivli(E) Thane
Complainee	:	Timtara.com
Address	:	Infosecure Consulting Pvt. Ltd, B-26 Second Floor, Sector 8, Noida, Uttar Pradesh -201301, India

Complaint Details
Hi,

I was placed order for Micromax A110 Canvas2 mobile on 30-Jan-2013. My order details given below.

Order number - 10390784.
Order Date 30-Jan-2013.

Payment Details-
Payment Done by - HDFC online Banking.
Hdfc bank order no- 10171952
ATRN number HDFC bank- 1001301003076611.

Since its 1 month and I have not received the product I cancelled order but yet not received refund from timtara.

When I call customer they says "Our system is in upgrade call after some time".

Daily I call your customer care person 50-100 times but never get any response.

Then with the help of your payment gateway "ATOM" I got the cell no of timtara persons and called timtara persons so many times but they never pick the phone.

Some time they says "Wrong number" or says u will get your refund mail with reference number in 48 hrs and refund in 10 days.

After completing 48 hrs when I give a call timtara customer care person they says again wait for 48 hrs and 10 days this is happening from long time.

I am very much frustrated from your service. Please help me to get refund money ASAP.

I have below cell numbers from timtara to which I am communicating.

Kangan - 9212089563
Tanu - 9999591220
Sushant/Shashank - 9818297570

Plz plz help me. I have also attached Timtara order details along with this mail.

Thanks
Sachin Shah
9702121818

Replies