Complaint Details

Status	:	Closed
Complaint No	:	0003510/2013
Category	:	Consumer Goods
Date	:	03-03-2013
Subject Line	:	NON REFUND OF MONEY
Complainant	:	Abid Raza Burney
Address	:	73/4, GULAM ALI NAGAR, MOHAMMAD WADI ROAD, HADAPSAR, PUNE
Complainee	:	GROUPONINDIA
Address	:

Complaint Details
Dear Sir/Madam,
I would like to bring to your information the following trailing mail for your reference. I had been following them since I have bought the product. But till date I have not received my refund and above all they have stoped replying to my email and even disconnected my account from which I have been replying to them. This the a very serious issue i am also worried to say that how many others might be facing this problem, How are they cheating the people and taking for granted. This a very deserving issue and you can see my reply and thier reply. Their 24 hours have not ended till date.
Thanking your for your cooperation.
Abid Raza Burney
FW: [Groupon, India] Re: refund of amount for the damaged product (#408733)‏
To see messages related to this one, group messages by conversation.

01-03-2013
Reply ▼
Abid Raza Burney
To info@nationalconsumershelpline.in
Dear Sir/Madam,
I would like to bring to your notice that I am facing the problem with the grouponindia. You can understand how they are fooling people. They have not yet released my payment till date. Now they have stoped replying to my email. I have tried to contact them by all sources. Now I request your to speed up the process in getting my refund. Thanking you for cooperation

Date: Sun, 17 Feb 2013 05:20:46 +0000
From: support@grouponindia.zendesk.com
To: abrabu22@hotmail.com
Subject: [Groupon, India] Re: refund of amount for the damaged product (#408733)

## Please do not write below this line ##
Ticket #408733: refund of amount for the damaged product
Your request (#408733) has been deemed solved.
To review, comment or reopen the request, follow the link below:
http://grouponindia.zendesk.com/tickets/408733


Ekta Balaji, Feb 17 10:50 (IST): Hi Abid,
We are sincerely sorry that this deal turned out to be a bad experience for you. Thanks for sharing your feedback. This is definitely not the experience we want our customers to have when shopping on Groupon.
As per the issue raised by you, we are processing a credit of Rs.599.00 to your Groupon account. This credit should reflect in your Groupon account in the next 24 hours. You can utilize this credit for any future purchases on Groupon.co.in
Please let us know if we can assist you any further on this case.

============================================================
Regards,
Groupon Customer Service Team
Are you not getting our emails? Click here to get them
http://blog.groupon.co.in/2012/11/09/spam-vs-not-spam/
============================================================


Ekta Balaji, Feb 17 08:40 (IST): Hi Abid,
Please let me know the convenient time to get in touch with you.

============================================================
Regards,
Groupon Customer Service Team
Are you not getting our emails? Click here to get them
http://blog.groupon.co.in/2012/11/09/spam-vs-not-spam/
============================================================


Abrabu22, Feb 17 07:27 (IST): I have lost every trust and faith in your organization. If this is the type of services God help you and people should take note of the working of your organization and support services. They should not make this mistake for which I have suffered. I am regular buyer of products from other online shoppping but I have not faced nor suffered such type of services and support. It is realy shameful and disgusting.
This email is a service from Groupon, India
Message-Id:FE6EK8F0_512068aec20a5_4abcb8e0702778f_sprut

Replies