Complaint Details

Status	:	Closed
Complaint No	:	0003527/2013
Category	:	Service Provider
Date	:	04-03-2013
Subject Line	:	EASY CABS callous and irresponsible service
Complainant	:	Hitesh Goswami
Address	:	Brigade Metropolis, I307, Mahadevpura Road
Complainee	:	EASY CABS
Address	:

Complaint Details
Dear Sir / Madam

This is to lodge a severe complaint against EASY CABS. I had gone to MG Road with some friends yesterday evening (March 4, 2013). As we were in a Party and was going to be late so we made a booking with EASY CABS. We had called easy cab customer care at 20:22 hours for the booking. We wanted a cab from MG road metro station to Banaswadi at 22:15hrs. We got a confirmation with the booking id A030300733.

At 22:02 hrs we get a message from EASY CABS saying "Due to non availability of the cabs in your area we cannot process the booking. We apologize for the inconvenience caused."

They do not even have the courtesy to call in advance so that other arrangements could be made. They messaged me that cabs will not be available just 8 mins before the time I was expecting a cab to take us home. Because of this we had to wait on middle of the road for 30 mins waiting for Autos or some other taxi. We ended up paying INR 1,200 for 2 autos for just the distance of 12-15 kms.

I dont think companies like EASY CABS who are making so much money and promises about taking you home safely after a party night can be so casual about their responsibility. Some one should be answerable for this. I would want EASY CABS to pay for their callous nature, irresponsible behaviour and inconvenience caused to me and my friends.

Looking forward to the support from Consumer Forum.

Warm Regards,

Hitesh

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