Complaint Details

Status	:	Closed
Complaint No	:	0003537/2013
Category	:	Computers & Accessories
Date	:	05-03-2013
Subject Line	:	brand new dell ultrabook giving electric shocks
Complainant	:	aparna jain
Address	:	96 shanti kunj
Complainee	:	dell india
Address	:

Complaint Details
Dear Sirs,

I purchased a Dell Ultrabook (system details attached) in the month of November 2012 with 3 years onsite warranty. I received the same in the first week of December 2012.

However after using the laptop for a month, it started giving electric shocks all the over the laptop body when connected to the Charger. I have tried that at multiple locations and with multiple chargers. The problem remains same. I had reported the same to the technical support and they had arranged for a technician’s visit.

The technician had replaced the motherboard and the panel below the keypad from the original magnetic body to a non magnetic one. He even checked the earthing system at our office which was working fine.

The technicians have visited 3 times in the month of February 2013 and have not been able to solve the problem.

The technician has advised to the concerning officials at dell that the system needs replacement.

I was then told by Dell that they will pick up the faulty system and give me a replacement system after a month’s time. I am unable to understand how they expect me to work without a laptop. Why do i have to keep suffering? Is this the way Dell deals with its customers?

I am requesting Dell to bring the new system first and take away the old one as it is being with other parts of a faulty laptop. This will save me from inconvenience & shall not jeopardize my office work. As it is I have faced enough troubles with this system to the extent of being electrocuted & medically injured.

I thus request you to kindly arrange for the replacement with a new ultrabook wherein the new system shall be given to me first and the old may be taken away in exchange hand to hand.

Looking forward to a fast & amicable solution.

--
Assuring our best services as always.

Thanks & Regards,


For MELCON


Aparna Jain
CEO


|www.melcontransformers.com|

96, Shanti Kunj, Alwar
Mobile:/ 00919352165020/ 9829195674

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