Complaint Details

Status	:	Resolved
Complaint No	:	0003575/2013
Category	:	Consumer Goods
Date	:	08-03-2013
Subject Line	:	Very Worst Customer Service and Worst Product
Complainant	:	Karthik K
Address	:	Kelampakkam, Chennai
Complainee	:	IFB
Address	:

Complaint Details
Very Worst Customer Service and Worst Product

I bought IFB Senorita SX washing machine on 17-11-2012 from Vasanth & Co in T-Nagar. Installation Done by True Care Service Center, Velachery. [Installation and guidance was excellent]. While installation i purchased "Cutout, Tab, Aqua Water Clean, Small Cloths Bag and 3 [Cleaning powder packet. It cast almost 5.5K. So totally 27+5.5 = 32K. But on 19-02-2013 machine was died. I called customer care and register a complaint. [Complaint Number : 10294441]. This time customer service person came from Five Star Service Center from Karappakkam, Chennai. Service Engineer is feel like a GOD and making Such a worst behavior. I immediately called customer care and i clearly explain the service engineers behavior and they told we will escalate the issue. Then i got Chennai Service Head mobile number. His name is Mr. Ravi Ganesh. Initially he i speaking within a day they will fix the problem but till now no response from IFB Customer Care.

16 Days Left. Still i am waiting for service. I only spending money for IFB Washing Machine and calling all the customer service people. Just now i called to Mr.Manoj I think he is Manager for IFB Customer service. I got number form customer care. I called to Mr.Manoj but mobile picked my Ravi Ganeh. I am amazing all the people in one place but they are
playing the game. I recorded all the conversation between customer care and all the persons.


I got call on 04th March 2013 from IFB GOA office. Spoke person name is Bharathi. Number : +918323072500. I clearly explain my condition to her. After long conversation finally she told she discussed with some of higher authorities and call me back. She called me again and told we will replace the machine. We will get the machine within Thursday and give the new machine. I hope her and waiting for new machine.

But today 06th March 2013 i got call from vadapalani, Chennai service center and they told our service representative ready for service your machine and they ask which time is convenient for me. Then i called to IFB customer care (on 06th March 2013 : 10:21 AM) they said we have no updates regarding machine replacement we escalate this issue to our team lead he will call after 30 minutes but now time is 12:40. I think for IFB customer care person told 30 minutes it will take 30 hours.

Still i am waiting for IFB GOA Office Bharathi call. I register a compliant on 19-02-2013, now date is 07-03-2013 totally 16 days left. I am living in apartments so there is no place for washing dresses only solution is washing machine. But IFB did not consider customers pain they only focus on money... Anyway hereafter In my office or any place i did not recommend the IFB. I shame of me because i recommended 5 peoples to buy IFB in my office.

No response from Customer Care Service, they won’t sync up with customer problems. I spoke customer care 15days daily. Daily spoke the entire problem for 20-30 minutes why they won’t consider previously what I am told and what my problem is, all asking form origin I am very much of depressed. GOA IFB office persons told to replace the machine but why they won’t update to customer care service.


The worest service from IFB....

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