Complaint Details

Status	:	Closed
Complaint No	:	0003658/2013
Category	:	Banking
Date	:	13-03-2013
Subject Line	:	IMPS transaction not credited
Complainant	:	shajada rao
Address	:	331b/102, Abul Fazal Encalve
Complainee	:	icici bank
Address	:

Complaint Details
Dear Sir/Madam,

On 19th Feb. 2013 I have made an IMPS transaction by internet banking of amount Rs. 45000/ from my ICICI bank A/C No. 003101556261 to Corporation bank A/C No. 078600101013447 in the name of Mohd Yunus Corporation Bank Branch- Deoband but still there is no credit in beneficiary A/C and the amount of Rs- 45000/ has been debited my A/C.

When I talked to ICICI bank, customer care officer (Mohd. Imran) asked me to wait for nine days. He told me ICICI bank can check and take my request only after nine days.

When I called them after nine days customer care officer (Satyanarayana D) raised a request on NO IMPS transaction on February 19, 2013 with Service Reference Number SR260421859. He asked me to wait till 3rd April 2013.

When I contacted ICICI bank customer care today i.e on 3/06/2013 I have been informed by officer (Arjun potha) that this request has been closed, Without any solution and without any prior notice to me.

Now it’s been more than 3 weeks that there is no amount credited into beneficiary account. When I called ICICI bank again they told me that the amount has been successfully credited in beneficiary account, but there is no credited into beneficiary account. I went 300kms and physically visited CORPORATION BANK Deoband Branch to check the same and found there is no amount lying in Beneficiary account and Bank Suspension Account also.

I called many times ICICI bank customer care and written mails also, but got no proper reply from them.

Request you to kindly help me to reverse my hard earn money back.

Warm Regards,
Shajada Rao
9718437958

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