Complaint Details

Status	:	Closed
Complaint No	:	0003697/2013
Category	:	Consumer Goods
Date	:	15-03-2013
Subject Line	:	motorola droid razr given for repair under warranty but didn't get repaired even after more than 1 month and problem still persists
Complainant	:	manpreet
Address	:	#7i,railway colony,tipra,kalka
Complainee	:	motorola
Address	:

Complaint Details
Myself Manpreet Singh.i had given my Motorola Droid Razr (XT910) mobile IMEI no. 358989040342802 to motorola service centre i.e. Vignesh electronics,sco 189-190,sec 34A, chandigarh,Ph. no. 0172-3018028 / 09317355556 on 7th Feb. 2013, Work Order [link removed] As the problem was a small patch on the screen when opening camera or some other programs and they told me that the lcd screen will be [link removed] The phone was under warranty and they told me that it will took maximum of 25-30 days to repair as the phone has to be repaired from their chennai service [link removed] on 12th march 2013,i got my phone back from my service centre but when i checked my phone,the same patch problem was there as it was showing before repair.When i asked the service centre guy,he told me that they changed the motherboard instead of changing display/screen of the phone. And when i asked the solution about this,he told me to contact Mr. Vimal,Ph no. 04430688481 who is a head person at Motorola''s main service centre in Chennai. I tried to contact Mr Vimal about the problem but the lady who attends the call always make some excuses that Mr. Vimal is on leave today or he is busy .

Now the main thing is that if they didn''t get the problem,how come they replaced the motherboard of the mobile and changed my mobile''s IMEI no. 358989040342802 to [link removed] I purchased this phone worth Rs.28500 and they just assembled my phone completely by changing the motherboard and changed IMEI no. whereas the problem was just related to display and the chandigarh service centre guy aggreed to change the display as he mentioned on the Job Sheet which was attached with the mobile while sending to chennai. Now i dont want this Assembled mobile phone.Either issue me a new phone or refund me the actual Phone amount that i spent or i should take a strict action through Consumer Court as i don''t trust these Motorola guys now for the poor service.

Thanks.

Manpreet Singh
Mobile- 08699602520

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