Complaint Details

Status : Closed Closed
Complaint No
: 0003699/2013
Category : Service Provider
Date : 15-03-2013
Subject Line : poor service by damage of household item
     
Complainant : alok kalyani
Address : 6133/5, d-6, vasant kunj
     
Complainee : lodhi household packing
Address : 4/3, vijay nagar, opp.mangal city, indore

 

Complaint Details
Dear Sir,

I want to put complaint on consumer forum against State Lodhi- Household goods shifting company with their regional office at 4/3, vijay nagar, opp. Mangal city, indore-452010 mobile no- 09826029357

I had booked My Household Goods On 31st Dec 2012 From HIG42, New Laxmi Nagar, Ujjain, MP to 6133/5, D-6, Vasant kunj, Delhi. I received my goods on 4th jan 2013 but I found that some of my goods were damage. I made a complaint to State cargo for this, I had phoned them my damage item, and signature copy of delivery man with mention all the and damage items name. These items were broken (washing machine, disc antenna of cable TV, Bed, photo frame, Fridge Door, Fridge stand and some crockery), these damage items worth Rs. 40000/-

Since than to till date I am regularly following up with lodhi company team member Ms. Manish, initiallyhe told me that he will check and provide due compensation from truck driver, but now he was not at all listening to our repeated requests even he stops attending my calls.

Sir, I am writing to you after I am harassed by them mentally of just doing follow-ups with these people and they are just not bothered to listen and giving cold ears to our requests. Our patience of following up is now over and we are seeking help from you in this regard.

I hope to listen from you and seek your support.

Thanking You,

alok kalyani

Replies

Date: 2013-03-21 12:11:04
Subject: lodhi household packing- poor service by damage
Reply: Dear Mr.Alok kalyani,

Initially you send a copy of letter to the proprietor of lodhi household packing by registered post giving a short summary of complaint, give a proper list of damaged goods with amount mentioned with it. Ask the lodhi household to give a reply to your letter with in 15 days, of their receipt of letter otherwise you will approach Consumer Forum where they will have to pay for damaged goods as well as for mental agony and compensation. Also attach the supporting documents like copy of invoice etc with the letter.

Thank you,

Divya
 

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