Complaint Details

Status	:	Closed
Complaint No	:	0003725/2013
Category	:	Banking
Date	:	16-03-2013
Subject Line	:	ATM transaction failed dated :15.11.2012 Reg....,
Complainant	:	g.venkata subbaiah
Address	:	nelavoy village , S.R .Puram (mandal),chittoor (dt)
Complainee	:	laxmi vilas bank ltd
Address	:	G.M (Planning and Development Department|The Lakshmi Vilas Bank Ltd. LL:04324 - 220051-60 (Extn. 440) | Fax:04324223923 Admin & Regd Office | Salem Main Road | Kathaparai | Karur-639006|Tamilnadu

Complaint Details
Date: 08.03.2013
To
Sri S Ravi sankar
General Manager
Planning and development department
The Laxmi vilas bank
Sub: ATM transaction failed dated 15.11.2012 Reg….,
Dear Sir,
Please trace out the trouble. I have given no of mails ATM transaction failed regarding.
I requested withdrawal transaction ten thousands at your ATM bank on 15.11.2012 at 12.40pm ref no….573. At the time, I am not able to receive cash. Monitor display and receipt display unavailable caused by system technical problem. System not dispersed money and money must be dumped in bin.
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EJ proof:

NOV 15, 2012 12:40 003DM439
REF. NO: 232004390573
CRD NO: 5044339535642170922
ACC:
TXN: CASH WITHDRAWAL
DESC: EXCEEDS DAY COUNT
RESP: 65
REQ NOT SERVICED
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Same sent me as EJ proof
Technical Error code: 65
Description: processor not communicating with the modem correctly
Possible case: this is normally a technical problem .the modem or the main board may cause the problem.
Results: no money is dispersed, screen and receipt display system unavailable.
As per your AGM CPC mail 01.12.2012 .I am not tried 15000/-Rs, reason is my bank balance around ten thousands at that time.
Please verify CCTV footage and same forward to me.
With regards
G .Venkata subbaiah
Customer details:
Name: g .Venkata subbaiah
A/C no: 969046670
Home branch: pallipet, Indian bank.
Card no: 5044339535642170922
Mobile no: +91 8985320456
Mail id: gnithesh123@gmail.com
Transaction details:
Date: 15.11.2012
Time: 12.40pm
ATM bank: Laxmi vilas bank
Place: Tirupathi
State: Andhra Pradesh
Wrongly debited amount: ten thousands

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